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Connect Gainsight to Sylvan Labs

Step-by-step guide to connecting Gainsight to Sylvan

Written by Sylvan Team

Integrating Gainsight with Sylvan brings predictive intelligence straight into the tools your team already knows and loves. With this connection, CSMs can continue working inside Gainsight, while Sylvan works behind the scenes to deliver smart, timely, and proactive signals based on your data.
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This setup enables powerful workflows where Sylvan can:

  • Automatically create CTAs in Gainsight when workflows are triggered

  • Let users create CTAs directly from Slack alerts, streamlining collaboration and follow-up

The result? Smarter decisions, faster action, and less manual work — right from your existing stack.

🚀 Next Steps: Connect Gainsight to Sylvan

Once you’re ready to connect, follow these steps:

  1. Go to the Connections page


    In the Sylvan app, navigate to Connections from the left-hand menu.
    You’ll see options for different source types. Click the “+” icon in the Gainsight card.
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  2. Fill in the connection details


    You'll be asked to provide:

    • Source Name: This is how the connection will appear in Sylvan. Use a clear, recognizable name (e.g. "Gainsight CS" or "PX Engagements").

    • Instance URL: The URL of your Gainsight instance (e.g. https://your-instance.gainsightcloud.com).
      To find it:

      • Click the search icon in the left menu of Gainsight

      • Search for "Domains" or go to Administration > General > Domains

    • Server Key: This is your REST API key, generated from your Gainsight instance.
      Need help? Follow Gainsight’s guide here:
      👉 Generate REST API Key

  3. Click "Connect"


    Once everything is filled in, click the Connect button. That’s it! 🎉 Sylvan is now linked to your Gainsight instance.

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